Privacy Policy

1. Controller

This website is operated by Gresova Ceramicca, an Indian sole proprietorship. For all privacy-related enquiries, contact us at v.gupta@gresova.com.

2. Data we collect

We collect personal data only when you voluntarily provide it:

• Name, email address, and country when you submit an order request or trade enquiry
• Company name and estimated order quantity for B2B enquiries
• Optional message content you include in forms

We do not use tracking pixels, advertising cookies, or third-party analytics.

3. Legal basis

Processing is based on your consent and on the performance of a contract (Article 6(1)(a) and (b) GDPR). For B2B enquiries, processing is based on our legitimate interest in responding to commercial enquiries (Article 6(1)(f) GDPR).

4. How we use your data

• To respond to your order or trade enquiry
• To arrange shipping and fulfil your order
• To comply with applicable legal obligations

We do not sell, rent, or share your data with third parties for marketing purposes.

5. Data retention

We retain your personal data for no longer than 5 years from the date of your last interaction with us, unless a longer retention period is required by law.

6. Your rights (EU/EEA residents)

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erasure ("right to be forgotten")
• Restriction of processing
• Data portability
• Object to processing based on legitimate interests
• Lodge a complaint with your local supervisory authority

To exercise any of these rights, email v.gupta@gresova.com. We will respond within 30 days.

7. Cookies

This website uses only functional cookies necessary for the site to operate (session management, locale preference). No advertising or tracking cookies are used.

8. International transfers

Your data is stored on servers located in the EU (Hetzner, Germany). It may be accessed from India for order processing purposes. We take appropriate technical and contractual measures to ensure your data remains protected.